Privacy Policy

Juranova ("we", "us", or "our") is committed to handling your personal data with care and in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA"). This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you hold in relation to that data.

If you have questions about how we handle your information, please contact us at [email protected].

1. Who We Are

Juranova is a legal practice situated at 7 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. As a data controller under the PDPA, we determine the means and purposes of processing personal data submitted to us through this website or in the course of our engagement with clients.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Full name and contact details (email address, phone number, postal address)
• Information you provide in enquiry forms or correspondence
• Details relevant to the legal matter you bring to us, to the extent you share them voluntarily
• Technical data from your visit to this website, including browser type, IP address, pages visited, and time spent (collected via analytics tools)
• Cookie preferences you have set or saved on this website

We do not collect sensitive personal data (such as health, financial, or biometric data) through this website. Any sensitive information shared in the context of a legal engagement is handled under strict professional confidentiality obligations.

3. How We Collect Personal Data

Personal data is collected through:

• Enquiry forms and contact submissions on this website
• Email or telephone correspondence initiated by you
• Analytics and cookie tools that track how visitors use our site
• Cookies and similar technologies where you have consented to their use

4. Legal Basis for Processing

We process personal data on the following grounds:

• Consent: When you submit an enquiry form or accept optional cookies, you consent to the associated data processing. You may withdraw consent at any time.
• Legitimate interest: We have a legitimate interest in understanding how our website is used and in responding to enquiries from prospective clients.
• Contractual necessity: Where you engage our services, we process data necessary to fulfil the legal matter you have instructed us on.
• Legal obligation: We may be required to retain certain records to comply with applicable Malaysian law, including anti-money laundering obligations.

5. How We Use Your Personal Data

We use the information we collect to:

• Respond to your enquiries and provide legal services where instructed
• Communicate updates relevant to your matter
• Improve the content and functionality of our website
• Comply with applicable laws and professional regulations
• Maintain internal records for audit and compliance purposes

We do not use your personal data for automated profiling or decision-making that produces legal or significant effects.

6. Data Sharing

We do not sell personal data to third parties. We may share data with:

• Third-party service providers who assist with website hosting, analytics, and IT infrastructure, bound by appropriate data processing agreements
• Relevant authorities (such as the Land Office, courts, or arbitral tribunals) where required to carry out your instructions
• Regulators or enforcement authorities where we are legally required to do so

7. Data Retention

We retain enquiry data for a period of twelve months following last contact unless a client engagement has commenced, in which case records are retained for a minimum of seven years in line with professional obligations. Analytics data is retained in aggregated, anonymised form. You may request earlier deletion of your data subject to applicable legal requirements.

8. Cookies

This website uses cookies to help us understand how visitors use our site and to remember your preferences. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for basic site functionality.

9. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted data transmission (HTTPS)
• Access controls limiting data to authorised personnel
• Regular review of data handling practices
• Staff awareness of data protection responsibilities

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority in accordance with applicable requirements.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are directed at individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that data from a person under 18 has been submitted without appropriate consent, we will take steps to remove it promptly.

12. Your Rights Under the PDPA

As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to data processing at any time
• Request that we cease processing your data for marketing purposes
• Seek information about how your data is being used

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

If you have concerns about how we handle your data that we are unable to resolve, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be published on this page with an updated effective date. Continued use of this website after any update constitutes acceptance of the revised terms.

14. Contact Us

For any privacy-related questions or requests, please reach us at:

• Email: [email protected]
• Address: 7 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
• Phone: +60 3-2148 5763